IT Service Management System
ISO/IEC 20000-1:2018 provides a structured framework for it service management system.
The management system should be adapted to the organisation’s size, activities, risks and existing processes. Our implementation approach focuses on practical controls, clear responsibilities and evidence that can be maintained after certification.
Who is it applicable to?
Managed service providers and internal it functions that need consistent and measurable it service management.
Key benefits
- Clear service-management responsibilities
- Controlled incident, problem, change and service-level processes
- Structured measurement and continual service improvement
How can Ultra Horizon Consulting help?
We map current IT service practices against the standard, close gaps and prepare a practical management system and audit evidence.